What should I do if my package is lost or stolen?

Addressing Lost or Stolen Packages: Our Commitment to You

As a cherished customer of Silque, we empathize with the frustration that accompanies the receipt of a lost or stolen package. We deeply regret any inconvenience this occurrence may have caused you and are wholeheartedly committed to providing our utmost assistance in resolving the matter. In this comprehensive guide, we aim to equip you with the necessary information on how to navigate the situation effectively and how Silque can be of aid.

How Silque Can Assist You

Experiencing the loss or theft of a package can indeed be an exasperating ordeal. It’s important to acknowledge that once we entrust your package to our courier partners, it enters a realm outside of our direct control. However, we remain steadfast in our dedication to offering support to the fullest extent possible.

Should you encounter any issues concerning your package, please do not hesitate to reach out to us at support@silqueme.com. We are committed to extending our utmost efforts to assist you in resolving the situation. Additionally, we will take the initiative to liaise with the courier company on your behalf, diligently pursuing the claim and providing you with pertinent updates.

It is crucial to bear in mind that Silque holds no responsibility for packages that go missing or are stolen during the shipping process, as these instances fall outside the scope of our refund policy. Nevertheless, we are unwavering in our determination to assist you in every feasible manner. Depending on the circumstances, if the package is not located or delivered, we may explore the possibility of offering a replacement.

How to File a Claim with the Courier Company

We strongly recommend that you initiate direct contact with the courier company to initiate a claim for your lost or stolen package. Most courier companies have established claims procedures tailored for such situations and may require specific details from you to facilitate the process.

When filing a claim with the courier company, be prepared to furnish the following information:

• Your personal details, including your name and contact information.
• The tracking number assigned to the package.
• The date on which the package was shipped.
• The precise shipping address.
• The declared value of the package.

Once the claim has been officially lodged, the courier company will undertake an investigation into the matter. They will evaluate their liability concerning the lost or stolen package and, if the claim is deemed valid, may offer compensation in the form of reimbursement or the provision of a replacement package.

Prevention Tips

While the intricacies of the shipping process remain beyond our control, several proactive measures can be adopted to mitigate the risk of lost or stolen packages:

• Thoroughly validate your shipping information: Prior to finalizing your order, take a moment to double-check your shipping address for accuracy. In the event of any discrepancies, kindly notify us at support@silqueme.com within 12 hours of placing your order to effect corrections.
• Consider package insurance: If your shipment includes valuable items, it is advisable to explore the option of purchasing package insurance through the courier company. This additional safeguard can offer heightened protection in the event of loss or theft.
• Utilize package tracking: Most courier companies furnish package tracking services. By availing yourself of this feature, you can actively monitor the progress of your package and ensure its safe arrival at its intended destination.

Key Points to Remember

• In the event of a lost or stolen package, promptly contact us at support@silqueme.com for assistance.
• Concurrently, initiate a claim directly with the courier company to aid in the tracking and recovery of the missing package.
• It is important to note that Silque bears no liability for packages lost or stolen during the shipping process. Nevertheless, we remain dedicated to providing comprehensive support.
• To mitigate the risk of lost or stolen packages, exercise due diligence in verifying your shipping details, consider package insurance, and diligently utilize package tracking services.

Conclusion

In conclusion, we fully empathize with the distressing experience of grappling with a lost or stolen package. Although we cannot guarantee the absolute security of your package once it enters the purview of our courier partners, we are resolute in our commitment to assist you to the best of our abilities. Our efforts encompass direct liaison with the courier company on your behalf and the potential provision of a replacement package, contingent upon the circumstances.

We kindly urge our customers to diligently verify their shipping addresses and promptly report any errors within 12 hours of order placement. In the unfortunate event of a lost or stolen package, the initiation of a police report is advised. Your understanding and cooperation are deeply appreciated as we work together to ensure the safe and secure delivery of your packages.