What should I do if I received a package with missing or incomplete items?

Resolving Missing or Incomplete Items in Your Package: Our Commitment to You

We deeply regret any inconvenience you may have experienced if you’ve received a package with items missing or incompletely fulfilled. At Silque, our unwavering dedication is to ensure that each of our valued customers receives their orders intact and in their entirety. In the event that your package falls short, here are the steps you can take to swiftly address the matter.

Contact Us Within 48 Hours

Upon receiving a package that lacks items or arrives with incomplete contents, we kindly request you to initiate contact with us within 48 hours. Please compose an email to support@silqueme.com, within which you furnish your order number alongside comprehensive particulars concerning the absent or partial items. This proactive approach allows us to expedite the resolution process effectively.

Separate Shipping of Products

It’s essential to be aware that, contingent on our inventory and stock, we may opt to ship products separately. Should this be the case, anticipate the receipt of distinct shipping confirmation emails, each bearing its unique tracking number. It’s reassuring to know that, in such instances, any associated shipping costs for the missing or incomplete items will be borne by us.

Refund for Items That Are Missing or Incomplete

In scenarios where the provision of replacements for the absent or incomplete items becomes unfeasible, rest assured that we stand committed to offering you a refund. The refund transaction will be executed employing the original payment method employed during the placement of your order. It encompasses not only the value of the deficient or deficiently supplied items but also encompasses any relevant shipping fees.

Key Points to Remember

• In cases of a package containing missing or incomplete items, promptly reach out to us within 48 hours of receiving it via support@silqueme.com.
• Ensure to include your order number and furnish comprehensive details regarding the missing or incomplete items in your email.
• The possibility of separate product shipments exists, each accompanied by its distinct shipping confirmation email.
• We shoulder the shipping expenses linked to any deficient or partially provided items.
• In specific instances, replacement provisioning for missing or incomplete items may be impractical, prompting us to issue refunds instead.

Conclusion

Our relentless pursuit of delivering the finest possible customer experience extends to ensuring that your orders reach you in a timely manner and in their full completeness. In the eventuality of a package arriving with items missing or incompletely supplied, we implore you not to hesitate in reaching out to us at support@silqueme.com. We are steadfast in our commitment to expediently rectify the situation, all in the quest to secure your utmost satisfaction in your shopping journey with us. Your contentment is paramount, and we are here to safeguard it at every turn.