At Silque, we take great pride in the exceptional quality of our products and are dedicated to ensuring your complete satisfaction with every purchase. To uphold this commitment, we have instituted a 30-day return policy for unused items that are returned in their original packaging. However, it is imperative to note that refunds are not issued for items that have been utilized, worn, or subjected to damage resulting from normal use or misuse. To provide you with a comprehensive understanding of our Return & Refund Policy, here are the key details:
Initiating a Return: Should you find yourself unsatisfied with your purchase and wish to initiate a return, kindly send an email to us at support@silqueme.com within 30 days of receiving your order. In your email, please include your order number and the reason for your return request. It is essential to bear in mind that all return requests must receive approval from our team before you proceed with shipping the product back to us. Items being returned must be enclosed in their original packaging and remain in unused condition. Additionally, ensure that your return package contains your order number and shipping name to facilitate the expeditious processing of your return. Customers are responsible for the costs associated with return shipping unless the item arrived damaged upon receipt.
Inspection Process: Upon the receipt of your return, please anticipate a waiting period of up to 10 business days for our team to thoroughly inspect your item/s. Subsequently, after we confirm the impeccable condition of all returned items, please allow a maximum of 14 business days from the date of confirmation for the refund processing to be finalized. In the event that you do not receive your refund following our confirmation of its processing and successful completion, we recommend contacting your financial institution for further assistance.
Restocking Fee: Should you return an item that lacks approval from our team, is not accompanied by a valid reason, or falls outside the 30-day return window, we reserve the right to impose a restocking fee amounting to a maximum of 25% of the purchase price.
No Refunds for Used, Worn, or Damaged Items: It is crucial to reiterate that refunds will not be issued for items that exhibit signs of use, wear, or damage stemming from ordinary use or misuse.
Currency of Refund: All refunds are conducted in U.S. Dollars ($USD), mirroring the currency employed for the original purchase. Please take into consideration that customers bear responsibility for any charges related to foreign currency transactions or exchange rate fluctuations.
Review Our Policy: We would like to emphasize that we retain the right to modify our Return & Refund Policy at any juncture. Consequently, it is the obligation of the customer to review the most up-to-date version of the Return & Refund Policy prior to the procurement and utilization of our products. By initiating a purchase and continuing to utilize Silque products, customers are signifying their acceptance of this Return & Refund Policy.
Recap
In Conclusion: Our return and refund policy has been meticulously designed to ensure customer satisfaction while safeguarding our business against fraudulent or improper returns. We fully appreciate that, on occasion, items may necessitate a return, and we are dedicated to simplifying the process for our valued customers. Nevertheless, it is imperative to be cognizant of our specific guidelines, encompassing the 30-day return window, the requirement for items to remain in unused condition and be returned in their original packaging, and the potential application of restocking fees. Notably, refunds are not granted for items displaying signs of use, wear, or damage attributable to standard usage or misuse, and customers are responsible for return shipping expenses. While we endeavor to expedite refunds, the process may take up to 14 business days following confirmation. We extend our profound gratitude for your understanding and unwavering support of our Return & Refund Policy.
