How do I get a refund if my card is lost or stolen?

In the unfortunate event of losing your card or experiencing a theft, and you find yourself awaiting a refund from us, we empathize with the frustration such a situation can bring about. This article is dedicated to furnishing you with the guidance required to expedite the return of your funds without unnecessary delays.

Lost or Stolen Card, What to Do: Should you discover that your card has been lost or stolen, and you are in need of a refund, the initial course of action entails reaching out to us via email at support@silqueme.com. Our commitment is to extend every possible assistance, including the option of refunding your payment through PayPal if we have not yet initiated the refund process.

However, it is important to note that if we have already processed a refund for your original purchase to the card initially used for the order, we may encounter limitations in facilitating a refund to an alternate credit card or PayPal account. Rest assured, we remain steadfast in our dedication to aiding you through this scenario.

What to Do If You Require a Refund to a Different Payment Method: In the event that you necessitate a refund to an alternative payment method, we recommend that you establish contact with your bank to explore further avenues for recovering your funds. Your bank possesses the necessary resources and expertise to provide you with tailored solutions and guidance.

We want to underscore that we stand ready to furnish any documentation or information that your bank may require to facilitate the refund process. All you need to do is get in touch with us at support@silqueme.com, and we will ensure you receive the pertinent assistance.

Recap

• If your card is lost or stolen and you seek a refund, reach out to us at support@silqueme.com, and we will exert every effort to assist you.
• In instances where we have not initiated a refund yet, we can execute a refund through PayPal.
• However, if we have already processed a refund to the original payment method used for the order, accommodating a refund to an alternate credit card or PayPal account may pose limitations.
• For refunds to different payment methods, kindly engage your bank for comprehensive assistance in reclaiming your funds.
• We are prepared to furnish any essential documentation or information that your bank may necessitate to facilitate the refund process.

Conclusion: The loss or theft of a card can indeed be a vexing experience, but it is imperative to remain composed and take appropriate measures to safeguard your financial interests. In scenarios where a refund is pending, Silque is poised to expedite the process by facilitating refunds through PayPal to promptly return your funds. Nevertheless, if the original purchase has already been refunded to the card initially used for the order, it may present challenges to process a refund to an alternative credit card or PayPal account. In such instances, the most prudent course of action is to engage your bank for their expert assistance in recovering your funds. At Silque, our unwavering commitment is to support our customers through every phase of this journey and provide any requisite documentation or information to facilitate a seamless refund process.