I am having problems logging in to my account

If you’re encountering difficulties logging into your account and are faced with an error message indicating that your email address or password is not recognized, rest assured that we are here to assist you in resolving this issue, ensuring seamless access to your account.

Here are the steps you can take to troubleshoot and address the problem:

Clear your cache and browser history Occasionally, browser cache and history can impede the login process. Clearing these can often resolve the issue. Follow these steps:

1. Open your browser and locate the settings menu, typically represented by three dots or lines at the top right-hand corner of your screen.
2. Click on the settings menu and select “History” or “Privacy & Security.”
3. Find the option to clear browsing data and choose the desired time range (e.g., last hour, last 24 hours, all time).
4. Check the boxes for “Cached images and files” and “Browsing history.”
5. Click on “Clear data” or “Clear browsing history.”

Close and reopen your browser If clearing your cache and browser history did not resolve the issue, try closing your browser and then reopening it. Sometimes, this simple action can rectify the problem.

Ensure correct email address and password Double-check that you are entering the same email address and password that you used during registration. Typos can occur, so it’s essential to verify the accuracy of your input.

Forgot your password? Reset it If you have forgotten your password, click on the “Lost your password?” link on the login page. You will be prompted to enter your email address, and a link will be sent to you to create a new password for your account.

If issues persist, contact us If you have diligently followed these troubleshooting steps and continue to experience problems, please do not hesitate to contact our customer support team at support@silqueme.com. Provide us with the necessary details and any error message screenshots to enable us to offer further assistance.

Recap:

• Clear your cache and browser history to address login issues.
• Consider closing and reopening your browser if clearing cache and history did not help.
• Ensure that you are using the correct email address and password registered with your account.
• Use the “forgot your password?” link to reset your password if necessary.
• Keep in mind that after three unsuccessful login attempts, your account will be temporarily locked for 30 minutes.
• Feel free to reach out to us at support@silqueme.com for additional support if needed.

In Conclusion: If you encounter login issues with an error message stating that your email address or password is unrecognized, remain calm. Start by clearing your cache and browser history and attempt to log in again. If this does not resolve the problem, verify the accuracy of your email address and password, or reset your password using the provided link.  If none of these steps prove effective, please do not hesitate to contact our dedicated support team at support@silqueme.com, providing relevant details and error message screenshots. We are committed to ensuring that you have a seamless experience with our service and are always ready to assist you. Your satisfaction is our priority, and we appreciate your business.