At Silque, we hold a steadfast commitment to safeguarding your personal information and securing your financial transactions with the utmost seriousness. To uphold this pledge, we have put in place a range of measures designed to shield your financial data and thwart any fraudulent activities. Here is a comprehensive overview of our anti-fraud initiatives:
Address Verification: We meticulously verify all billing and shipping addresses to ascertain their alignment with the details stored by the payment processor. This rigorous verification process serves as a critical step in confirming the legitimacy of the cardholder, ensuring that the individual placing the order is indeed the authorized cardholder, and not an unauthorized party wielding someone else’s card. In cases where disparities surface, we proactively reach out to the customer to validate the accuracy of the address before proceeding with the transaction.
Transaction Surveillance: Our vigilant eye is constantly trained on all transactions, employing state-of-the-art fraud detection tools to scrutinize each operation for any semblance of suspicious activity. Should our system flag any transactions as unusual, we swiftly initiate an investigation, which may involve soliciting additional information from the customer to substantiate the legitimacy of the transaction.
Responding to Fraudulent Activity: In instances where we detect any signs of fraudulent activity, we retain the prerogative to annul the transaction and promptly notify the customer. This course of action is undertaken with the dual objective of shielding both the customer and our company from potential harm. We leave no stone unturned to guarantee the security of your personal information, fortifying it against any potential fraudulent endeavors.
Recap
Conclusion: In summary, we wish to convey that the protection of your personal data and the prevention of fraudulent activity occupy the highest echelons of our priorities. We have undertaken a multifaceted approach to counteract fraud, featuring robust address verification and vigilant transaction monitoring. In the event that any inkling of fraudulent conduct emerges, rest assured that we will launch an immediate investigation and promptly communicate our findings to you. We recognize the paramount importance of providing you with a secure and protected shopping experience, and our unwavering commitment lies in relentlessly safeguarding your personal information. Should any concerns or queries arise, please do not hesitate to reach out to our customer support team, who stand ready to offer their dedicated assistance.
