Cancellation Policy

 

We comprehend that life is replete with uncertainties, and there may arise situations necessitating alterations or cancellations to your order. We are committed to ensuring that this process is seamless for you. Kindly peruse the following instructions to learn how to proceed.

Cancellation of Your Order: Should the need to cancel your order arise, kindly adhere to these steps:

1. Visit our website and log in to your account.
2. Navigate to the “Order History” section within your account.
3. Identify your order and locate the “Cancel Order” button adjacent to the order you wish to cancel.
4. Upon clicking the “Cancel Order” button, a confirmation message will appear on your screen. Please click “Confirm” to finalize the cancellation.

Please be cognizant of the stipulation that you must initiate the cancellation process within 12 hours of placing your order to qualify for a refund. Requests falling outside this timeframe may not be accommodated, as the order would likely have already advanced to the processing stage.

Modification of Your Order: In case you need to introduce modifications to your order, please adhere to these steps:

1. Access our website and log in to your account.
2. Within your account, access the “Order History” section.
3. Locate the order you intend to modify and identify the “Change Order” button adjacent to it.
4. Clicking the “Change Order” button will redirect you to the product/service page. Here, you can select the desired alterations you wish to effect on your order.
5. Upon completing your changes, click the “Update Order” button to save your modifications.

Kindly bear in mind that changes to your order must be made within 12 hours of its placement. Alterations outside this timeframe may not be feasible, as the order would likely have already progressed to the processing phase.

Recap:

• You have a window of 12 hours from order placement to either cancel or modify your order.
• To cancel an order, access your account, and utilize the “Cancel Order” button next to the respective order.
• For order modifications, access your account, and employ the “Change Order” button next to the order you wish to adjust.
• Orders canceled or modified outside of the 12-hour window may not be accommodated, as they would typically be in the processing stage.
• Refunds for canceled orders will be processed within 14 business days.

Conclusion: In summary, we recognize that unforeseen circumstances may necessitate alterations or cancellations to your order. Our objective is to facilitate this process for you, and thus, we have outlined detailed instructions for your convenience. It is imperative to act within the stipulated 12-hour timeframe for both cancellations and modifications, as requests falling outside this window may not be feasible due to the order’s progression to the processing stage. In the event of an order cancellation within this timeframe, we commit to processing your refund within 14 business days.

Please rest assured that our dedicated customer support team is at your disposal to address any inquiries or concerns you may have. We are steadfast in our commitment to delivering a superlative customer service experience and remain readily available to extend our assistance. Your satisfaction is our paramount concern, and we invite you to reach out to us without hesitation should you require any form of aid.