How do I initiate a return?

Simplified Returns with Silque: Your Comprehensive Guide

At Silque, we recognize that sometimes, despite the best intentions, circumstances may lead to the need for a return. Our foremost priority is to ensure that this process is straightforward and effortless for you. This article is designed to furnish you with a comprehensive, step-by-step guide on how to initiate a return, a detailed overview of our return policy, and the means to reach out to us should queries or concerns arise.

Commencing a Return: Should you wish to initiate a return, kindly follow these steps:

1. Initiate contact by emailing us at support@silqueme.com within a 30-day window from the date of delivery.
2. In your email, include your order number and the rationale behind your return request.
3. Our team will diligently assess your request and grant approval for the return.
4. Subsequently, you may proceed to ship the item back to us.

It is imperative that the item is in its original packaging and remains in an unused condition. Additionally, include your order number and shipping name within the return package to facilitate the expeditious processing of your return.

Our Return Policy: Silque extends a 30-day return policy for unused items when returned in their original packaging. However, it is crucial to underscore that we are unable to issue refunds for items that have been subjected to usage, wear and tear, or damage arising from standard use or misuse. The onus of return shipping costs rests with the customer, unless the item sustained damage upon receipt. Please be aware that we do not reimburse shipping costs.

Facilitating Your Return: Upon the receipt of your return, it may require up to 10 business days for us to conduct an inspection of the item/s. Subsequent to confirming the pristine condition of all returned items, we request your patience for up to 14 business days from the date of refund confirmation for the processing of your refund. It is essential to note that all refunds are transacted in U.S. Dollars ($USD), mirroring the original purchase, and customers are accountable for any fees related to foreign currency transactions or exchange rates.

Key Points to Remember

• Silque offers a 30-day return policy for items that remain unused and are returned in their original packaging.
• Items that exhibit signs of usage, wear and tear, or damage due to regular or improper use are ineligible for refunds.
• Return shipping costs are the responsibility of the customer, unless the item arrived in a damaged condition.
• All refunds are conducted in U.S. Dollars ($USD), in alignment with the original purchase.
• Should you have any queries or concerns about the return procedure, please reach out to us at support@silqueme.com.

In Conclusion: At Silque, our unwavering commitment is to provide our valued customers with a shopping experience par excellence. In the event that a return becomes necessary, our primary objective is to ensure that this process is streamlined and devoid of complications. We fervently hope that this article has imparted all the requisite information for you to seamlessly commence a return and gain a comprehensive understanding of our return policy. Should questions or concerns materialize, we extend a warm invitation to contact our dedicated customer service team at support@silqueme.com. Our team is poised to extend every possible assistance to you. Your satisfaction remains our paramount concern, and we are eager to be of service in any way we can!