What should I do if I receive a damaged package?

Dealing with Damaged Packages: Your Guide

While we take great pride in the quality of our products and the meticulous packaging process designed to preserve their pristine condition, we acknowledge that courier companies may occasionally mishandle packages during transit. In this article, we’re here to provide you with clear guidance on what to do when you receive a damaged package from Silque.

Reporting the Issue

Should you receive a package that shows signs of damage, kindly adhere to these steps:

1. Capture photographs of the packaging, ensuring to document any dents, tears, or damages.
2. Reach out to the courier company promptly to report the issue.
3. Email us at support@silqueme.com using the same photographs of the packaging. Rest assured, we’ll make every effort to assist you.

Please bear in mind that failing to report the issue immediately could impact our ability to provide effective assistance.

Our Refund Policy

It’s crucial to recognize that any damage caused by courier handling falls outside the scope of our refund policy. Once a package leaves our facilities, we have limited control over how it’s handled by the courier. Nevertheless, we genuinely appreciate your understanding in this regard, and we remain fully committed to helping you address any concerns stemming from damaged packages.

Tips to Prevent Damaged Packages

While we take comprehensive measures to ensure secure packaging, here are some additional tips to minimize the risk of receiving damaged packages:

• Select a reputable courier company known for their careful package handling.
• Immediately inspect the package upon receipt, capturing photographs of the packaging before opening it.
• In case you detect any damage to the package, refrain from accepting it and request the courier to return it to us.

Key Points to Remember

• In the event of a damaged package, document the damage through photos, report it to the courier without delay, and notify us via email with the same photographic evidence.
• Please be aware that our refund policy does not cover damage incurred during courier handling.
• To mitigate the chances of receiving damaged packages, opt for a trusted courier, inspect packages upon arrival, and reject any visibly damaged parcels.

Conclusion

We understand that encountering a damaged package can be exasperating, and we apologize for any inconvenience this may cause. While we take utmost care to ensure our products are meticulously packaged and of exceptional quality, we cannot exert control over how courier services handle them post-departure from our facilities.

We sincerely value your understanding in this matter and remain dedicated to doing everything within our capacity to assist you in addressing any arising issues. Should you have any further queries or concerns, please do not hesitate to get in touch.

Thank you for choosing Silque, and we eagerly anticipate serving you again in the future.