Ensuring Accurate Shipping Details for Your Silque™ Orders
At Silque, we hold a deep understanding of the significance of delivering our customers’ orders with precision and punctuality. The accuracy of shipping details plays an integral role in guaranteeing that your order reaches the correct destination promptly. Below, you will find crucial guidelines to ensure the accuracy of your shipping details when placing an order with us.
1. Verify Your Shipping Details at Checkout
The responsibility for double-checking and confirming the accuracy and completeness of shipping details rests with the customer during the checkout process. We kindly request that you meticulously furnish the following particulars:
This diligence on your part significantly contributes to the successful delivery of your order to the intended address.
2. Address Verification Email
At Silque, we are unwavering in our commitment to ensuring that your order reaches its designated address in a timely and precise manner. In the event of any address-related discrepancies detected by our system, our dedicated customer support team will dispatch an email within 3 business days subsequent to order placement. This email seeks to verify the accuracy of your shipping details.
We kindly urge you to respond to this email within 24 hours to either confirm the provided details or submit any necessary updates or amendments to your shipping address. Failure to respond within this stipulated timeframe may regrettably lead to the cancellation of your order. Hence, we kindly implore you to be vigilant in monitoring your inbox for communications from us and to promptly respond as needed.
3. Verify Your Shipping Details in the Order Confirmation Email
Upon successfully placing an order with us, you will promptly receive an order confirmation email at the address you have provided. Within this email, we kindly request that you diligently verify the accuracy of your shipping address. Should any modifications or corrections be deemed necessary, we kindly request that you notify us via email at support@silqueme.com within 12 hours of order placement.
4. Changes to Shipping Details After 12 Hours
While we wholeheartedly acknowledge that human errors can transpire, it is of paramount importance to bear in mind that any alterations or amendments to shipping details requested after the lapse of 12 hours from the time of order placement may encounter limitations. This is primarily due to the possibility of the order having already commenced the shipping process. Therefore, we strongly emphasize the need for expedient and comprehensive verification of your shipping details at the earliest juncture to preclude any potential delivery delays.
Key Points to Remember
Conclusion
In conclusion, at Silque, we are steadfast in our commitment to ensuring that our customers receive their orders with utmost efficiency and precision. Your proactive engagement in the verification of shipping details and your swift response to our address verification emails are invaluable contributions to facilitating a seamless delivery process.
Should you encounter any discrepancies or necessitate adjustments to your shipping details, please do not hesitate to reach out to us promptly. We are poised and ready to assist you throughout your shopping journey with us. Your satisfaction is of paramount importance, and we are here to uphold our commitment to delivering quality service.
